Shipping policy

SHIPPING & DELIVERY POLICY

1. Overview

This Shipping & Delivery Policy applies to all orders placed with Leviathan 3D (“we”, “us”, “our”).

By placing an order, you agree to the terms outlined in this policy in addition to our Terms of Service and Returns & Refunds Policy.

2. Order Processing

  • Orders are processed within 1–3 business days after payment is received, excluding public holidays.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may vary during peak periods, promotions, or due to supply chain disruptions.

3. Shipping Destinations

We currently ship:

  • Within Australia

  • Internationally to selected countries

If your country is not available at checkout, please contact us at support@leviathan3d.com.au

4. Shipping Methods & Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Shipping destination

  • Selected shipping method

We may offer:

  • Standard shipping

  • Express shipping

  • Promotional free shipping (where advertised)

Shipping rates are subject to change without notice.

5. Estimated Delivery Times

Delivery times are estimates only and begin from the date of dispatch.

Australia

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–3 business days

International

  • Standard International: 7–21 business days

  • Express International: 3–10 business days

Delivery times may vary depending on location, customs processing, and carrier performance.

6. Tracking

  • Tracking information will be provided via email once your order has been dispatched.

  • Tracking updates are managed by the shipping carrier and may take time to appear.

7. Address Accuracy

You are responsible for providing accurate and complete shipping information.

We are not responsible for:

  • Delays or losses due to incorrect addresses

  • Orders delivered to incorrectly supplied addresses

Additional shipping charges may apply for re-delivery.

8. International Shipping & Customs

International orders may be subject to:

  • Customs duties

  • Taxes

  • Import fees

These charges are the responsibility of the customer.

We are not responsible for:

  • Customs delays

  • Seized, rejected, or returned shipments due to local regulations

9. Risk & Title

Risk of loss or damage passes to you upon dispatch unless otherwise required by law.

Ownership of the goods passes upon full payment and dispatch.

10. Delays & Force Majeure

We are not liable for shipping delays caused by:

  • Courier delays

  • Weather events

  • Customs processing

  • Supply chain disruptions

  • Events beyond our reasonable control

11. Lost or Damaged Parcels

If your order is lost or arrives damaged:

  • Contact us within 7 days of delivery (or expected delivery)

  • Provide your order number and photos where applicable

We will assist with lodging a carrier claim where appropriate.

12. Undeliverable & Returned Shipments

If an order is returned to us due to:

  • Incorrect address

  • Failure to collect

  • Refused delivery

We may:

  • Refund the order minus shipping costs, or

  • Require additional shipping fees for re-dispatch

13. Changes to This Policy

We reserve the right to update this Shipping & Delivery Policy at any time.

Changes will be effective upon posting to our website.

14. Contact Us

For shipping enquiries, contact us at:

📧 support@leviathan3d.com.au